Shipping & RMA Service
DDP Service Introduction
We send the China Shenzhen and hong kong warehouse phones to E.U. and Turkey clients by DDP service. We will pay the import duties and taxes incurred at destination (Delivered Duty Paid / DDP). You don't need to pay extra expenses for you order parcel if you see DDP shipping service when you checkout.
Notice for RMA service:
Notice 1:Please make sure to sign out of your phone brand and google account from the phone before you send it back to us for warranty service.Or else,the brand offical warranty office will refuse it.
Notice 2:Please back up your personl data in the phone before you send it to us.The brand offical warranty service will delete the phone data when they repair the phone.
Notice 3:Please take your sim card out before you send the phone to us.We can't promise the warranty office will send your sim card back to you after they repair you phone.
Notice 4:Please never send the phones to our china address by business express service.China customs check the business parcels very strictly.The parcel will return to you if you send it to us by business express service.
Notice 5:Please write and put a paper in your parcel to tell us what happened with your phone.Your order id ,problem detail info,phone original imei number,and your address for us to send it back to you .